Legal information

Account deletion

In accordance with the GDPR and the requirements of the App Store and the Google Play Store, you can delete your Mindlet account and the associated data at any time.

How to delete your account

Recommended

From the application

Your request takes effect at once: you are signed out of all your devices, a subscription taken out on the web is cancelled without renewal, your profile and public content are removed, and emails and notifications stop. An email confirms the erasure date. For 30 days, you can cancel by signing in again; after that, erasure is permanent. The application is in French: labels are quoted as they appear, with a translation.

Open Mindlet (web, iOS or Android) and sign in.
Go to Réglages (Settings) and, in the Compte (Account) group, open the row with your name: the Compte & sécurité (Account & security) page opens.
Scroll down to the Zone de danger (Danger zone) card.
Tap Supprimer mon compte (Delete my account).
Type the word SUPPRIMER (DELETE) in capital letters, then tap Supprimer définitivement (Delete permanently).

Open my settings

If you no longer have access

By email

If you can no longer sign in, write to us from the email address linked to your account: this lets us verify your identity.

We process your request within one month at most, in accordance with article 12 of the GDPR.

Write to support@mindlet.app

Data deleted and data kept

Erased after 30 days

Account information: email address, name, username, profile photo, month and year of birth, learning profile
Sign-in: sign-in sessions and the link with your Google account
Content of your personal space: collections, cards, notes, imported documents and files, media, conversations with the assistant and its state
Learning history: progress, review history, statistics, badges
Social data: friends, follows, conversations and messages
Preferences: notifications, accessibility
Voice: audio recordings of your calls, cloned voices, including at Mistral AI
At our providers: search index, customer record at Stripe, audience measurement data and replays at PostHog

Kept

Duplicated public collections: copies that other people have made of your public collections remain available to those people.
Billing data: kept for 10 years in accordance with French accounting and tax obligations (French Commercial Code, art. L123-22).
Data dissociated from your account: technical logs (AI usage, review scheduling), éclats consumption in a team space, card reports and store transaction identifiers remain, without any link to your account; email delivery logs remain at our email delivery provider for the period it applies.

Retention periods are detailed in our privacy policy.

Active subscriptions

Important: deleting your Mindlet account does not automatically cancel a subscription taken out through the App Store or the Google Play Store. To avoid any further billing, cancel it before deleting your account:

iPhone / iPad: Settings → your name → Subscriptions
Android: Google Play Store → Payments and subscriptions → Subscriptions

Complaint

In accordance with article 77 of the GDPR, you can lodge a complaint with the CNIL (the French data protection authority) if you consider that the processing of your data does not comply.

To learn more about how your data is processed, see our privacy policy.