Contact
Contact Mindlet
For a question about the app, your account, a school or an article, write straight to the right address. There's no form.
Who to write to
One address per topic.
-
Support
- The app, an import, a review that won't work
- Your account and your subscription
- Your personal data and your rights (GDPR)
- Unlawful content to report
- An accessibility barrier
-
Schools, partners, press
- A middle school, high school, university or training body
- The pilot program
- A partnership
- An article, an interview
-
Child safety
- Inappropriate content targeting a minor
- Suspicious behaviour
- For anything else, write to support
Response times
The response times we publish.
We don't announce a general response time. Here are the ones that appear on our pages, with the page that commits us.
| Request | Time frame | Where it's written |
|---|---|---|
| Report about a child's safety | Response within 24 to 48 hours (working days) | Child safety |
| Accessibility problem | Acknowledgement within 5 working days | Accessibility statement |
| Account deletion by email | Processed within 30 days at most | Account deletion |
| Withdrawal after a purchase on the web | Refund no later than 14 days after we receive the request | Terms, section 6 |
Before you write
The answer may already be here.
-
Help center
Step-by-step guides: importing a course, reviewing, managing your plan.
Open -
FAQ
Short answers to the questions we get asked most.
Open -
Delete your account
From the app in a few taps, or by email if you no longer have access.
Open -
Your data
What we collect, with which providers, and how to exercise your rights.
Open
Schools
Try Mindlet with a class.
The pilot program is free: we equip a group, train the team on site and hand over a report at the end, even if it isn't flattering. No commercial strings attached, and no marketing to learners or families.
Journalists: Mindlet's awards and the story of the project are on the About page.
Discover the pilot program
Other ways
By phone or by post
Phone
+33 6 98 19 09 18Postal address
SAS MINDLET, Hameau de Cateraggio, Lot Rumana, Entrée Lot 1, 20270 Aléria, FranceFAQ
Frequently asked questions
How do I contact Mindlet support?
Write to support@mindlet.app, ideally from the email address of your account, saying which device you use and which screen is involved. There is no contact form: one address per topic, so your message goes straight to the right person. Note that the Mindlet app interface is in French.
How do I delete my Mindlet account?
In the app, open Réglages → Compte et sécurité (Settings → Account and security), scroll down to « Zone de danger » (Danger zone) and tap « Supprimer mon compte » (Delete my account). If you no longer have access to your account, write to support@mindlet.app from the address linked to it. Everything is detailed on the account deletion page.
How do I cancel my subscription?
On the web, open Réglages → Abonnement (Settings → Subscription) and use the « Résilier votre contrat » (Cancel your contract) button. A subscription taken out on iPhone or Android is cancelled in your Apple or Google account settings: Mindlet can't do it for you. Details are in our terms.
How do I report inappropriate content?
Content that puts a minor at risk is reported to safety@mindlet.app: you get a response within 24 to 48 hours, on working days. Any other unlawful content is reported to support@mindlet.app. In case of immediate danger, contact the authorities; in France, the Pharos platform also takes reports.
Can a school try Mindlet?
Yes, through the pilot program, which is free and comes with no obligation to buy. Write to contact@mindlet.app introducing your school and the group involved. We equip teachers and learners, train the team on site and hand over a final report. Details on the pilot program page.
Keep reading
Your next course, already in cards.
Drop a PDF, a link or a lecture recording. Mindlet does the preparation, you do the learning.
Free to start, no credit card · Web, iPhone, iPad and Android
